Communication Plan & Protocol

COMMUNICATION PLAN

The communication between the unit (ITOC), COMSIT, Faculty and entire university is via : paper trail, electronic mail, phone call, person to person and internet-enabled calls.

INTERFACING AREAS WITH OTHER COMSIT UNITS

The IT Officer interfaces with various units within the university to ensure seamless IT operations, support academic and administrative functions, and enhance overall productivity. Here are the general primary areas of interaction:

1. Academic Departments:

Faculty and Staff Support: Provide technical support for teaching and research activities. Classroom Technology: Maintain and support audio-visual equipment and other classroom technologies.

2. Administrative Units

Human Resources: Assist with onboarding and off boarding processes, ensuring access to IT systems and resources.

Registrar’s Office: Manage student information systems and provide support for enrollment, grading, and scheduling software.

3. Student Services:

Helpdesk Support: Provide technical assistance to students for accessing university systems and resources.

Online Learning Platforms: Support and maintain learning management systems (LMS) and other e-learning tools.

Campus Services: Assist with IT needs related to campus housing, health services, and student organizations.

CONCLUSION It is clear that effective IT Officers are pivotal in shaping the future of education. Ultimately, this write-up serves as a call to action for our university to invest in and prioritize her IT infrastructure and personnel, ensuring they remain at the forefront of innovation.